Brian Green

100%.

I was just watching some clips of that.

Yeah, you know, and Chrissy and I have done this a lot on our show too.

It's not...

I learned this statistic when I worked in the restaurant industry.

This is long before one-star reviews on Reddit, right?

This is like before – I'm so much older than you all are.

So when I started working, I don't even know that the telephone existed yet.

But they would say, these managers that I worked for, they would say, if you have a good experience –

like an average experience, a good experience, right?

You might, if it's like a spectacular experience, tell one other person.

But if you have a bad experience, you will tell anybody that will listen.

So what we want to do is avoid the bad experiences, right?

You can have an okay experience.

You can have a good experience.

But if you have a bad experience, that can destroy the reputation of a restaurant, and it can ruin someone's day, essentially.

And so at least the place where I worked, they really –

kind of ingrained into our heads that customer service was the most important thing.

And I feel like that's kind of tailed off in a lot of ways in a lot of places.

And we also understand that the people working behind the counter are people too.