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Brian Niccol

๐Ÿ‘ค Speaker
272 total appearances

Appearances Over Time

Podcast Appearances

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Yeah, it was a great quarter for us.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

The thing that was really exciting is to see the growth was driven by transactions and also the fact that the initiatives that we put in place around operating, supporting our partners with the Green Apron service model, and then really getting back to great customer service, I think really showed up in the results this last quarter.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So we're pretty excited.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

That's exactly right.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

What was great to see too is the growth in transactions came from existing customers that are in our rewards program as well as customers that are not in our rewards program.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Frankly, we had been struggling to reclaim momentum with that group.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

In this quarter, we had both groups growing in visits and as a result, our market share increased in visitation as well.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

That's right.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So, you know, we saw about a little less than a point of ticket growth, and that's really driven by the fact that we've launched this new program around protein.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So you can get a protein cold foam on any drink, and that's a modification.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And then, obviously, the balance of the growth came from just more people coming to Starbucks either more often or coming back to the brand that hadn't been here in a while.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Yeah, sure.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

Well, thanks for the question, because I do believe Starbucks is defined by the cafe and the coffee house experience.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

That really is where you get the human to human connection with our baristas.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

It's where you see the craft of Starbucks.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

And then you also get just the soul of Starbucks.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So, you know, our in-store business is still over 20 percent.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

The thing that I always like to remind people, too, is people access Starbucks in all these channels.

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

So they may go

Bloomberg Talks
Starbucks CEO Brian Niccol Talks Earnings, Growth, Unions

via the drive-through or mobile order Monday through Friday.

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