Bridget McCormack

thought like, oh, wow, what's happening?

So I spent most of my six weeks off learning everything I could about large language models and trying to figure out what it was going to mean for the legal profession and therefore, you know, our little subset of the legal profession.

And I was convinced it was going to be extremely impactful.

You know, like you said, it can make people feel heard.

And that's a wake up call for any dispute resolution provider, right?

Like that's obviously going to have an impact.

So when I got to the AAA, we gave everybody enterprise ChatGPT licenses.

And I mean everybody, like not just our engineers, but our caseworkers and our legal team and our marketers.

Because I think with any general purpose technology, you need the domain experts to figure out where it's going to impact them.

And we started building point solutions.

And so our AI engineers...

We're not historic AI engineers, but like everybody else, they learned pretty quickly.

And so we do have a very talented set of AI engineers.

With this particular product, we built with a partner.

We sort of, we did, you know, co-pilots.

We built it with Quantum Black.

Quantum Black is McKinsey's AI team.

And we did, for the first four or five months...

The QB engineers sat in seat one and ours sat in seat two, and then they swapped for the last five months of it so that our team then was driving because they left after we delivered the MVP.

And now we're already building out the next products that are built on the same architecture.