Bridget McCormack

And if half of the parties in one kind of dispute type, I should say, we mostly do B2B cases, but when we do B2C and they've satisfied our due process protocols, it's...

critically important to us that both sides feel in the individual case that they were treated fairly if it's algorithmic i mean if it's you know automated um to some extent even in part that's just as true but easier to show our work you know we did a lot of training judicial training and we do a lot of arbitrator training when human arbitrators decide cases to make sure that parties get you know equal treatment fair treatment

But you can de-bias a data set a lot easier than you can de-bias a human.

And so when you benchmark and do your audits of your AI arbitration system and you show your work, you can either convince the public that it's treating both people fairly or you won't.

That's for us to show.

Yeah, I think you're asking, like, when you enter into any kind of B2C contract, you're buying a new refrigerator, you don't really get to scrutinize it and say, I want to change the last clause.

People aren't really entering into arbitration agreements.

Arbitration clauses are just part of contracts they're entering into.

Yeah.

You don't mean I want a different arbitrator.

You mean because you can't go to I mean, if you if you're buying a refrigerator from Joe refrigerator store on your corner that doesn't have a contract with an arbitration club and you end up, you know, suing in court, you're going to go probably to small claims court.

You're going to have not been able to figure out how to file properly and your case will have been dismissed.

I'm telling you that's what happens in most cases where people try and file cases in courts.

Are you going to be able to go back to Joe?

Well, you would have.

That's fair.

But most people didn't go to law school.

And they aren't going to get it right.

And they are most often never going to make it past go.

I mean, look at the high-volume dockets in state courts.