Bridget McCormack

Just take a look at how many cases on the consumer debt docket, which is, by the way, the modal case in state court right now.

Literally, the modal case in state court is a consumer debt case.

And go take a look at how many of those are just dismissed because the consumer—not the business—

didn't meet some, you know, I don't know, court rule 26.4a that said you had to have a triplicate when you, you know, responded to the thing.

You're not going to be able to go back to Joe's refrigerator service and say, like, hey, that court process wasn't fair because there's no way I'm going to be able to read the Latin and figure out that I have to file and triplicate my thing.

So I want to go to arbitration where at least I can just—

Show up and in plain language, tell a person what happened to me and a person will listen to it and answer it.

I mean, I understand that there has been like a pretty successful narrative that this process doesn't work for individuals.

And I am sure there are places where it doesn't.

But not every arbitration provider and dispute resolution provider is created equal.

And some have different missions than others.

And that matters, right?

So I think, you know, there could be a campaign to say to—I have no idea who, you know—

I don't know if LG uses us or some other provider to say to LG, like, we want you to switch to a provider that actually has due process protocols.

Like, that's what we want you to do.

Or you could go to Congress and, you know, you could tell Congress to amend the FAA to say no...

B2C cases should ever go to arbitration.

I understand that, you know, you can, apparently that's how legislation works, that you can like talk to Congress and they'll fix things.

But-

I don't know.