Brigham Dickinson

So we do that first, and then we start coaching. We start monitoring calls, saving certain calls for coaching purposes, and then we coach one-on-one twice a month for about a half hour per coaching session. We take them through four levels of certification. Usually takes about a year and a half to complete, and most businesses that we work with, they like

So we do that first, and then we start coaching. We start monitoring calls, saving certain calls for coaching purposes, and then we coach one-on-one twice a month for about a half hour per coaching session. We take them through four levels of certification. Usually takes about a year and a half to complete, and most businesses that we work with, they like

well, the ones that have realized that they shouldn't leave and come back, right?

well, the ones that have realized that they shouldn't leave and come back, right?

They just keep going. They just keep going. And we've got a nice, strong group of individuals or companies that just keep going with those CSRs, and that's what we like to do is just keep working with them day in and day out or at least twice a month, month in and month out.

They just keep going. They just keep going. And we've got a nice, strong group of individuals or companies that just keep going with those CSRs, and that's what we like to do is just keep working with them day in and day out or at least twice a month, month in and month out.

So, yeah. So with technicians, we coach them once a month. And it's a monthly over-the-phone check-in and then four customized videos. So we're monitoring the calls. We're saving certain calls for coaching purposes. And we'll do a video customized just for them four times a month.

So, yeah. So with technicians, we coach them once a month. And it's a monthly over-the-phone check-in and then four customized videos. So we're monitoring the calls. We're saving certain calls for coaching purposes. And we'll do a video customized just for them four times a month.

Getting them on the phone is very difficult, right? So the check-ins are important because we want to be on the same page with the technician as far as where we're going with the training and how we want to help them make more money for them and their families. So that check-in is very important just for the relationship.

Getting them on the phone is very difficult, right? So the check-ins are important because we want to be on the same page with the technician as far as where we're going with the training and how we want to help them make more money for them and their families. So that check-in is very important just for the relationship.

But the videos make it easier for them to receive the information on their own time.

But the videos make it easier for them to receive the information on their own time.

So whatever, you know what, Tommy, I think, I think we hit everything. Um, It is the lowest hanging fruit. Call conversion is absolutely the lowest hanging fruit inside your business. If you know you've got something that you've got to fix there and you know you don't have time to do it yourself, just get us to do it for you. Just go to PowerSellingPros.com.

So whatever, you know what, Tommy, I think, I think we hit everything. Um, It is the lowest hanging fruit. Call conversion is absolutely the lowest hanging fruit inside your business. If you know you've got something that you've got to fix there and you know you don't have time to do it yourself, just get us to do it for you. Just go to PowerSellingPros.com.

That's P-O-W-E-R-S-E-L-L-I-N-G-P-R-O-S.com. There's a link right on the front page that you can click for a demo. Talk to us. Let's see if we can custom build a plan for your CSRs, dispatchers. lead coordinators, as well as techs and even comfort advisors at this time. I love it.

That's P-O-W-E-R-S-E-L-L-I-N-G-P-R-O-S.com. There's a link right on the front page that you can click for a demo. Talk to us. Let's see if we can custom build a plan for your CSRs, dispatchers. lead coordinators, as well as techs and even comfort advisors at this time. I love it.

Yeah, and it was awesome.

Yeah, and it was awesome.

My pleasure.

My pleasure.