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Brigham Dickinson

👤 Person
260 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

And I would say that's the difference between us and any other training company that's out there. Other companies provide training and then they leave. We don't tell you what to do. We do that initial training for you, and then we start coaching them and holding them accountable for you. We just know business owners have time to do it themselves.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

And I would say that's the difference between us and any other training company that's out there. Other companies provide training and then they leave. We don't tell you what to do. We do that initial training for you, and then we start coaching them and holding them accountable for you. We just know business owners have time to do it themselves.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Not even the managers have time to do it themselves, right? We go in, we do that specific part for them, holding their team accountable, getting the results that you need to get. And I think that's...

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Not even the managers have time to do it themselves, right? We go in, we do that specific part for them, holding their team accountable, getting the results that you need to get. And I think that's...

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

So between the spotlight with all the technology coming out, showing people what's happening inside your call center, plus the solution that we bring to the table, ongoing one-on-one coaching accountability is what sets us apart.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

So between the spotlight with all the technology coming out, showing people what's happening inside your call center, plus the solution that we bring to the table, ongoing one-on-one coaching accountability is what sets us apart.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

It depends on where your call coefficient is at. So if you're below 60, you're going to see an immediate difference. Yeah. Immediate. It's easy for us to get up to 70. Yeah. 85, we could absolutely do that in 60, 90 days. Sure. Above 90, we need some time. We need some time. Six months, year. And to do it consistently, I mean, again, we have our own call center that books at 93% of their calls.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

It depends on where your call coefficient is at. So if you're below 60, you're going to see an immediate difference. Yeah. Immediate. It's easy for us to get up to 70. Yeah. 85, we could absolutely do that in 60, 90 days. Sure. Above 90, we need some time. We need some time. Six months, year. And to do it consistently, I mean, again, we have our own call center that books at 93% of their calls.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Yeah. So we know how to do it. We do it ourselves. We're not going to teach you to do something we don't do ourselves.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Yeah. So we know how to do it. We do it ourselves. We're not going to teach you to do something we don't do ourselves.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

And it just takes time. It takes time to do it. It just depends on where you're at, where your call conversion is currently at.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

And it just takes time. It takes time to do it. It just depends on where you're at, where your call conversion is currently at.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

You know, this is a saying at Power Sling Pros that I wish I could change. And the saying is, is everybody comes back, right? We, we have, we've had some companies come back to us four times. Yep. That's silly, right? It takes you four go-arounds to realize that this is something that you should always do. And it's because you don't have time to do it yourself.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

You know, this is a saying at Power Sling Pros that I wish I could change. And the saying is, is everybody comes back, right? We, we have, we've had some companies come back to us four times. Yep. That's silly, right? It takes you four go-arounds to realize that this is something that you should always do. And it's because you don't have time to do it yourself.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

One of our good clients, Chad Simpson at Simpson Salute, he used us in 2017. I know this because he just sent me a picture of the first brochure that he got from PowerSelling Pros. He said, this is when I first signed up. And then of course, when he got his call center where it needed to be, he let us go. Well, then three years later, he calls us up and he says, hey, I need to train my team. Cool.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

One of our good clients, Chad Simpson at Simpson Salute, he used us in 2017. I know this because he just sent me a picture of the first brochure that he got from PowerSelling Pros. He said, this is when I first signed up. And then of course, when he got his call center where it needed to be, he let us go. Well, then three years later, he calls us up and he says, hey, I need to train my team. Cool.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Who's still there that we were working with before? None of them.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Who's still there that we were working with before? None of them.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Exactly. Wow. Exactly. So here's the thing. If you want them to stay longer, you pay them based on their performance and you give them training. You give them ongoing one-on-one attention over time. So you give them the incentive, number one. And number two, you give them tons and tons of coaching and training. If you don't have time to do it, get us to do it for you.

The Home Service Expert Podcast
Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

Exactly. Wow. Exactly. So here's the thing. If you want them to stay longer, you pay them based on their performance and you give them training. You give them ongoing one-on-one attention over time. So you give them the incentive, number one. And number two, you give them tons and tons of coaching and training. If you don't have time to do it, get us to do it for you.