Brigham Dickinson

We're not going to tell you to do one more thing. Let us take this off your plate. Right. Let us do it for you. Yeah, everybody comes back. Everybody comes back. Sadly, they should never have left.

We're not going to tell you to do one more thing. Let us take this off your plate. Right. Let us do it for you. Yeah, everybody comes back. Everybody comes back. Sadly, they should never have left.

Yeah. So look, as good as 2021 was for the home service industry, it was tough for us. I mean, we probably had 25 companies that year sign up with PE groups and say, man, you've been great, Power Selling Pros. You've been fantastic. You got us where we are. But we've got to let you go because the PE group is trying to cut costs.

Yeah. So look, as good as 2021 was for the home service industry, it was tough for us. I mean, we probably had 25 companies that year sign up with PE groups and say, man, you've been great, Power Selling Pros. You've been fantastic. You got us where we are. But we've got to let you go because the PE group is trying to cut costs.

So to see that come around even then, even them come back, Tommy, it's gratifying. I mean, it's cool. Oh, it is. Yeah. And what's happening is the owners who are now managers in most cases are saying, hey, they finally allowed me to get you back on board. Let's go. Let's get it going. Hey, I want to have you keynote at our speaking event, our PE speaking event.

So to see that come around even then, even them come back, Tommy, it's gratifying. I mean, it's cool. Oh, it is. Yeah. And what's happening is the owners who are now managers in most cases are saying, hey, they finally allowed me to get you back on board. Let's go. Let's get it going. Hey, I want to have you keynote at our speaking event, our PE speaking event.

Hey, we're going to do this and that. We're going to make it really easy for each of our managers to do it, and we'll co-op it. That's great. So it's awesome. It's great. It just took a little while for them to come around.

Hey, we're going to do this and that. We're going to make it really easy for each of our managers to do it, and we'll co-op it. That's great. So it's awesome. It's great. It just took a little while for them to come around.

100%.

100%.

They have a whole lot more awareness of what's going on inside the call center and that it needs to change.

They have a whole lot more awareness of what's going on inside the call center and that it needs to change.

It's funny that you bring that up because Ryan and I have been talking at Chirp. He's got a ton of clients that use it, but they don't have time to call those customers back. And so we've approached them and said, hey, we've got a call center. Let us call them back. Let us book those calls. And he's like, holy cow, that's amazing.

It's funny that you bring that up because Ryan and I have been talking at Chirp. He's got a ton of clients that use it, but they don't have time to call those customers back. And so we've approached them and said, hey, we've got a call center. Let us call them back. Let us book those calls. And he's like, holy cow, that's amazing.

So I don't even know if I should let that cat out of the bag, but that's definitely something that we're working on. Tom Howard came to me six months ago and he said, hey, we have this amazing second chance lead opportunity at Service Titan that we're offering now. Nobody's taking advantage of it. And I said, I'll tell you why, Tom.

So I don't even know if I should let that cat out of the bag, but that's definitely something that we're working on. Tom Howard came to me six months ago and he said, hey, we have this amazing second chance lead opportunity at Service Titan that we're offering now. Nobody's taking advantage of it. And I said, I'll tell you why, Tom.

It's because nobody has time to call those customers back, even if they sign up for the service. Get us... To call that customer back, we'll go right on to your CRM. We'll book it for you. And that way you can take advantage of that type of technology. So basically finishing the loop here, right? Chirp can only do so much, right? They'll deliver the lead to you, but you've still got to call them.

It's because nobody has time to call those customers back, even if they sign up for the service. Get us... To call that customer back, we'll go right on to your CRM. We'll book it for you. And that way you can take advantage of that type of technology. So basically finishing the loop here, right? Chirp can only do so much, right? They'll deliver the lead to you, but you've still got to call them.

You've got to book it. Same thing's true with the second chance leads at Service Titan. And of course, that wasn't the only thing Tom talked to me about six months ago, but we can talk about that in a second.

You've got to book it. Same thing's true with the second chance leads at Service Titan. And of course, that wasn't the only thing Tom talked to me about six months ago, but we can talk about that in a second.