Carl

And let's start with the first one.

And this is really about getting the basics right.

So you look at the data you already have at hand.

You look at what metrics, what charts, or dashboards would matter to your end customers for them to make informed decisions.

And at this stage, you only look at your entire customer base.

So you don't look at their specific context.

A great example here is from one of our government clients.

Typically what they do is they share on fertility rates.

So it's about birth numbers.

But here they looked at how can we matter to our end users, which are the Belgian civilians.

And they created a tool which was based on popularity of baby names.

And that allowed people, so parents, to look at a name that would be popular enough so that everybody would like the name, but not so popular, for example, being in the top five, that you would risk having your kid in a class where three or more would share the same name.

So really bringing in value for their end users.

Once we have step one, let's move to step two.

And then here we're really going to customer specific.

Here we're making sure that our customers feel special.

So the charts and dashboards that you'll be creating are specific to the data that that user is looking at.

And so you want to make sure that it's secure so that the people only with the right authorizations have access to it.

But how do you start with this?

Well, a good way in starting in it is you're the domain expert.