Carmi Levy
π€ SpeakerAppearances Over Time
Podcast Appearances
So they're going to be rolling out this app over the course of the rest of the year to all of their Canadian restaurants.
Basically what it is, it's a voice assistant, so essentially a voice-based chatbot that plays in the employee's headset.
So any employee who would be in the restaurant who would be wearing a headset will have access to this.
And basically what it'll do is it'll track them as they go through the day, it'll listen in on their conversations, it'll make suggestions, you know,
how to be more attentive, how to be more efficient, how to be friendlier.
It'll remind them to smile, among other things.
It'll also provide guidance on how you make a food order or how do you upsell them.
You know, do you want fries with that?
So basically, it's designed to improve efficiency within the restaurant.
I mean, all these things we've heard before.
We heard them when McDonald's introduced AI into their drive-thrus a few years back, and that lasted about six months before they canceled it because it was getting all the orders wrong.
So
Hopefully the technology technology is a little bit better now.
My concern is that this is a it's AI and it isn't just trying to improve efficiency.
It's also collecting information on how employees work.
And so you want to talk about mass surveillance state in your place of employment.
I think Burger King is about to become ground zero for that.
And it's something I'd be watching for if I were an employee.
Not exactly the kind of thing you want to be wearing on your head all day.
I got to be careful because Burger King, I'm sure, has deep pockets.