Carmi Levy

So I'll just throw the word allegedly in there, as I often do.

I imagine the future of drive-thru and ordering will be AI chatbots.

They need a wealth of data to train on to get these bots perfect.

You are being monitored as you do your job, potentially, not definitely, but potentially, to train the models properly.

that are then going to replace you.

What am I saying?

All these conversations are going to be recorded, archived, and then future AI ordering systems could train on these live conversations.

That's a scary thought.

I don't know that it's true, but that's a scary thought.

Oh, and I think that's inevitable.

And I think that's an easy assumption to make, especially because, and this is technology, by the way, that comes to us from OpenAI.

So they are providing the chatbot platform

to RBI for their Burger King restaurants.

And so I think it would be silly to think that that wouldn't be the case.

This is a training opportunity for them to collect very specific data from a very specific use case, a very specific situation in restaurant service provision.

And I think as far as the Burger King is concerned, this is a good thing for them.

As far as OpenAI is concerned, it's a good thing for them as well, because when you and I use ChatGPT, it's general information.

It isn't specialized.

But in the restaurant, that can be a goldmine.

That can, from their perspective, can be used to replace employees or free them, as they like to say, from doing all the drudge work so they can add more value, they can move up that food chain.