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Casey Golden

๐Ÿ‘ค Speaker
148 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So just to give you kind of an idea of where we landed.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We knew that if we charged by accounts for our SaaS fees, we'd leave a billion dollars on the table because there's not as many accounts as there are locations.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And if we charge for user licenses, we'd bottleneck our adoption.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

But everyone is used to user licenses.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So we built it into our model to leverage

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

free user licenses as a negotiation point instead of touching our SAS fee.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So far, it's worked really well.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And we take 5% of our lift rather than any type of professional services.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So we've essentially gone from zero, from pre-product, to $85,000 in beta to $871,000.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And we're on track for our first year out of beta to hit $5 million ARR, just in the SaaS fees.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So when I go into...

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

the agreement essentially if we priced we priced too low we would never build a raise or increase our prices with our customers um if we were inconsistent we would lose all of our relations like our customers relationship and our integrity with them because unlike a lot of businesses or sas companies um

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

All of our customers are friends, and most of them are workaholics that talk about business about 80% of the time, and they know how much everybody pays for everything.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And so we went with a startup program that allowed founders to bring their own price.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We went out and saw some of the best emerging luxury brands that we just had killer founders, great products.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We knew that they'd be successful.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We knew that they'd get venture backed.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And at some point they'd be able to pay us the sooner than later.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And then we just broke it down for them in four steps.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

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