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Casey Golden

๐Ÿ‘ค Speaker
148 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We're gonna go ahead and invest our time and

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

be able to help you increase your revenue faster.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And we broke it into four steps for them.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And they agreed on a 5x return, which I think is better than Facebook right now.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So it was very easy for us to go ahead and get them to commit to paying full price.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We weren't getting commitment from them for a discount.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We focused on you're paying $4,000 a month for your SAS fee.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

I'm invoicing you $4,000 a month.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

You're going to get used to seeing this size of bill because most brands, the SAS fees are like $25.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And it was very eye-opening for them to say like, oh my gosh, I'm getting a $4,000 bill from you.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So we needed to make it normal.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

But we started helping them increase their revenue.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So instead of a 5x return, most of our customers have been getting a 30x return.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So now they don't mind paying $4,000 a month because they're making a lot more money than we're charging them.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

When it really came down to building out our monetization strategy, we compete a lot with enterprise retail tech companies.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We play with Microsoft Retails, the SAPs of the world.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

Most of it is professional services.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

They're like one-time software fees and then a lifetime of consultants.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So we wanted to make sure that we were blending the best of SaaS with what we could

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

what we knew the appetite was for our industry.