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Casey Golden

๐Ÿ‘ค Speaker
148 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

So we really tiered this to be a little bit more of a psychological sales cycle to make sure at the end of the day, we got what we wanted and everybody was paying the same price.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

We tiered up an additional SaaS fee for $6,000 a month, which we have four customers using right now.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

That was literally just an additional feature set

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And most of our customers start at the $4,000 a month, which is great.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

That's exactly what we wanted.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And all of the user licenses, essentially, we comp.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And it gives us a really good idea how many users that they're looking to roll out with, so we can start projecting how much revenue and productivity that's coming out from the users.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

But it's one of the biggest problems in our space is that everybody, every company's bought software, nobody uses it.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And so we really didn't wanna, we wanted to make sure that there was some type of value for user licenses, but at the same time to make sure we don't bottleneck.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And then we have some extra little perks in there, but the revenue share has been probably,

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

The most unique additive for us is because at the end of the month of our first month, we can actually say we made you $200,000 this month, or we made you $6,000 this month.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

If you turn our software off, it's gone.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And I think that this is one of the things that I find difficult as a SaaS founder is that we pay a lot of SaaS fees.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

I think we probably pay more SaaS fees than our customers pay in SaaS fees.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And it's really interesting to see how many, I mean, I think we all went through and have gone through and said like, what can we afford not to have?

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

rather than being able to say like this directly impacts my productivity or my revenue or opportunity for revenue, I don't really see a lot of SaaS fees essentially connected to how the brands make money.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And I think that that was something that was really important to us is that if our customer makes more money and grows, our revenue also grows.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

And so...

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

It's always aligned.

SaaS Interviews with CEOs, Startups, Founders
How to upsell discounted customers to generate 10x more in MRR

If we see an opportunity to build a new feature or increase conversion rate, we build it.