Charlene

Thank you for having me. Really appreciate your answers.

Will do.

Will do.

Will do.

I had no money when I started the company.

Okay, actually, Chrysalid is a SaaS solution which helps entrepreneurs and companies to create their marketplaces

The idea is to create your marketplace in minutes without struggling with coding or development.

The way we earn money is we are a classic SaaS solution.

So it's a monthly-based subscription.

And we also have an app store with additional plugins you can take.

So we also get upsells.

Yeah, churn is something we started experiencing a few months ago.

We have lost like seven clients.

This is something I wasn't used to before.

Most of our clients are startups or entrepreneurs.

So churn is something that we anticipated from the start.

Trying to turn it down is to have a great onboarding from the start.

We realized that the people are seeking not only for a technical solution, but also for marketing support and business support.

And sharing our experience of marketplace businesses is something really essential in the whole strategy to turn down the churn, actually.

They churn.