Chloe Shih

Like how do they receive that information and how do you build that trust internally to your executives?

Because they also receive information in a different way.

So learning the culture of how things get approved and how they understand your rationale, that's how you build your team.

And as a product manager, your team, your job,

is to make sure this team is well-resourced, well-respected and well-trusted inside the company so that we can launch and have our things approved and have the support we need to execute and know that when it reaches the users, we have put everything we can to build it the way that we believe is right for them.

But there's all these like internal politics that you have to sift through to make sure it gets to that end state.

Yeah, so that's the process, what I've learned at Discord.

And it was really cool.

It was like a new thing for me.

I was not that person.

And I had to learn.

And that made sense.

Receive that information and then code switch and then know when to bring down the level of detail, the elevation of detail and when to speak their language and know what ticks them and know what doesn't and know what are triggered topics.

Like, don't bring that up.

That's how you have to move the approvals forward.

Knowing how to play.

And letting your engineers know that you got that in the bag.

That's how they, that's your job.

Like that's how you become someone to, they want to work with.

Yeah.