Chloe Shih

You're organizing, you're facilitating, you're sharing.

But then at Discord, the teams are so much smaller.

And as a PM, they look towards you for direction.

And when you're asking for other people's opinion, they're like, oh.

you're the one who should have the opinion.

Like we're looking to you to guide us.

So I had to learn how to assert my opinion, have a strong take and be 10 steps ahead.

Whereas I thought I was here to gather everyone's and find the best one.

And that's not always the best way to do it, given timelines, resources, and how people like to build trust.

Like the building trust culture is very different.

Yeah.

I was like, oh, that's a fascinating thing to learn.

I think it depends on, yeah, the company.

Like,

What does it mean to build trust at a large company with lots of processes, lots of stakeholders, lots of approval stamps versus a smaller company where you're the only lead on this and you call the shots?

So how do your engineers and designers know that whatever they're working on for the next six months, their careers are...

are based on what you say, how do you build confidence in that?

Is it data driven?

Is it narrative driven?

Is it as simple as I can explain it in three sentences and you get it?