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Chris Aranzio

๐Ÿ‘ค Speaker
125 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

No, we've got two sales reps, but they're 100% inbound.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

So it's more about just talking to customers that need extra help.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

Interesting.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

Yeah, so the ramp went up pretty consistently.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

When I was on here last year, I think we were spending $30,000 or $40,000 a month.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

And we went up to $50,000 and then $55,000 and then $60,000.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

And as we were doing it, we're constantly measuring our acquisition cost, how many signups per week we have, and then making sure that a huge swath of those customers aren't canceling as soon as they get in the app.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

Because that's a challenge that we saw last fall.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

We brought in a huge wave where we doubled our customer count in a month.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

And then we saw our churn spike because we got a lot of bad customers.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

So we were a little more careful about how we ramped up.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

But it's just been swapping out better creative and saying, what messaging resonates with the customers that are staying the longest?

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

And what case studies do we have from, we've got 200 customers doing this particular thing.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

Let's make a case study out of it and target our marketing a little more.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

So

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

It's just gotten a little more sophisticated, I'd say, in the last year.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

So we should end this year at the about three point five ARR.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

No.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

So we had an interesting trigger in our convertible note where once we hit a certain revenue threshold, the ability for me to pay back went away.

SaaS Interviews with CEOs, Startups, Founders
Trainual Hits $3m ARR, 3x YoY Helping 2500 Customers Document Key Processes

It was investor friendly, but I was good with it because I didn't want to be in a position where we're spending all the investor money and then I don't have the money to pay them back if they demand it.