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Chris Voss

๐Ÿ‘ค Speaker
See mentions of this person in podcasts
2515 total appearances

Appearances Over Time

Podcast Appearances

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

She's standing by the jukebox and she's gorgeous. She's dressed to kill and she's just angry. Would you walk up to her? Would you do it? Like if she didn't smile, she didn't make eye contact. She didn't want anything to do with anybody. That just kind of comes off as conceited or unattractive. So, like, what do you think you are perceived at when you just don't smile at all? Right.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

She's standing by the jukebox and she's gorgeous. She's dressed to kill and she's just angry. Would you walk up to her? Would you do it? Like if she didn't smile, she didn't make eye contact. She didn't want anything to do with anybody. That just kind of comes off as conceited or unattractive. So, like, what do you think you are perceived at when you just don't smile at all? Right.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

You look like you hate your life. You look like you don't enjoy the company or what you do. And I always tell the guys, when you walk in that garage, you're the doctor. And by the way, when I go to the doctor, what do they do? They ask me, how much have you been drinking? Are you smoking? They give me some tests. They say, what's your food like? Are you exercising? They run.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

You look like you hate your life. You look like you don't enjoy the company or what you do. And I always tell the guys, when you walk in that garage, you're the doctor. And by the way, when I go to the doctor, what do they do? They ask me, how much have you been drinking? Are you smoking? They give me some tests. They say, what's your food like? Are you exercising? They run.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

They look at my eyeballs, my ears, my nose, you know, everywhere. Check my heartbeat. And then they say, they write a prescription. You know what they do? They say, what's closer to you, CVS or Walgreens? They give me the prescription. I go, I've never asked the doctor that looks me in the eyes and asked me all these questions and diagnosed me that I need to get a second opinion.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

They look at my eyeballs, my ears, my nose, you know, everywhere. Check my heartbeat. And then they say, they write a prescription. You know what they do? They say, what's closer to you, CVS or Walgreens? They give me the prescription. I go, I've never asked the doctor that looks me in the eyes and asked me all these questions and diagnosed me that I need to get a second opinion.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Because they're the authority. They know what's going on. They never talk or hesitate or say, hmm, I'm not really sure. I want to make some recommendations, but we don't really know. I don't get that from the doctor. So we're the doctor. They called us out to be the doctor. And that confidence level, I was with my buddy, this buddy, I haven't been with him, like got out with him in a while.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Because they're the authority. They know what's going on. They never talk or hesitate or say, hmm, I'm not really sure. I want to make some recommendations, but we don't really know. I don't get that from the doctor. So we're the doctor. They called us out to be the doctor. And that confidence level, I was with my buddy, this buddy, I haven't been with him, like got out with him in a while.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

He lives on the East Coast. But I go, this guy picks up the most hottest chick everywhere we go. And he always walks away and comes back and introduces me to whatever girl. But he just met that night. And one night I'm like, I'm going to go with this asshole, find out what he's doing. So he walks up to these girls and he looks them in the eyes, relentless. And he's talking to them.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

He lives on the East Coast. But I go, this guy picks up the most hottest chick everywhere we go. And he always walks away and comes back and introduces me to whatever girl. But he just met that night. And one night I'm like, I'm going to go with this asshole, find out what he's doing. So he walks up to these girls and he looks them in the eyes, relentless. And he's talking to them.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

But what I watch is they weren't no eye contact, not digging it. He literally looked at me. He goes, went over the next group of girls. He did not care. He did not care. When I go to Mexico and the little kid's asking to sell blankets, if I say no thanks, he's not insulted. He doesn't ruin his life and call his parents up and say, didn't get a sale.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

But what I watch is they weren't no eye contact, not digging it. He literally looked at me. He goes, went over the next group of girls. He did not care. He did not care. When I go to Mexico and the little kid's asking to sell blankets, if I say no thanks, he's not insulted. He doesn't ruin his life and call his parents up and say, didn't get a sale.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Why is it that us as Americans, sometimes we just feel like this fear of rejection. Right. I don't know what it is, but so many people are afraid of no, they're afraid to get rejected.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Why is it that us as Americans, sometimes we just feel like this fear of rejection. Right. I don't know what it is, but so many people are afraid of no, they're afraid to get rejected.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Yeah. Let's ask a couple of final questions. I just want to hear from your perspective. What was one of the real life scenarios? This always gets, I love watching like FBI. This is, that's my jam of like hostage negotiations. Like this is the coolest thing. What was one of the stories that maybe you haven't shared in a long time? that you were against some really difficult odds?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Yeah. Let's ask a couple of final questions. I just want to hear from your perspective. What was one of the real life scenarios? This always gets, I love watching like FBI. This is, that's my jam of like hostage negotiations. Like this is the coolest thing. What was one of the stories that maybe you haven't shared in a long time? that you were against some really difficult odds?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

I'm sure you got your go-tos, but what was one that you don't bring up very often that you were able to defuse the situation, get a good outcome, but it was, what's the longest you've ever gone?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

I'm sure you got your go-tos, but what was one that you don't bring up very often that you were able to defuse the situation, get a good outcome, but it was, what's the longest you've ever gone?

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Yeah, I can imagine. I got a couple of closing questions. One other quick one. I got to get this in. Everybody's going crazy right now about cybersecurity. I know some massive, massive, massive, multi, multi, multi-billion coming on a trillion dollar get hacked. Sometimes it goes so deep. It goes into their complete operating system. They can completely shut you down.

The Home Service Expert Podcast
Mastering the Art of Negotiation with Chris Voss

Yeah, I can imagine. I got a couple of closing questions. One other quick one. I got to get this in. Everybody's going crazy right now about cybersecurity. I know some massive, massive, massive, multi, multi, multi-billion coming on a trillion dollar get hacked. Sometimes it goes so deep. It goes into their complete operating system. They can completely shut you down.