Ciara O'Brien

And I often end up just kind of wailing down the phone.

I just want to talk to a person.

But, you know, I...

It is down to personal preference.

So I do think that it's just something to bear in mind.

If you do like to talk to people to deal with your problems, if you're, you know, this probably isn't for you.

If you don't mind typing your queries into a chat box, as I frequently don't.

In fact, sometimes it's better that I don't talk to a person because it depends on the time of day.

So, you know, if you're happy with using web chat...

Also fine.

I mean, my parents have GOMO accounts and they're in their 70s and they have no issues whatsoever with it.

So it's not down to a specific age group.

It's just down to personal preference.

It is.

But I do think that I would encourage anybody who's with a network that, you know, kind of implements these annual price increases.

You know, there are ways around that.

You know, if you move network and then move back, you know, the base prices will always stay the same.

And the increases are, you know, it's like, say, every April for existing customers, for customers who are signed up at the time.

If you're kind of smarting your time right, you can avoid the...

the impact of the bulk of those increases by just, you know, moving network every 12 months, which is a bit of a pain, but it's done so seamlessly now.