Clarence Jones

So let's talk about it. Let's start from the beginning. Tell us how you entered into this conversation. What was it? What was the epiphany or the experience that you had that caused you to think about writing this book about who cares?

So let's talk about it. Let's start from the beginning. Tell us how you entered into this conversation. What was it? What was the epiphany or the experience that you had that caused you to think about writing this book about who cares?

You know, that's quite interesting because as I was saying, as I was reading your resume, you must be about like 30 boards. But I understand that because we've been together on a variety of committees, I understand your passion for it. Let's talk about your son though. Let's talk about the beginning of this book. How did you get him to become a patient advocate?

You know, that's quite interesting because as I was saying, as I was reading your resume, you must be about like 30 boards. But I understand that because we've been together on a variety of committees, I understand your passion for it. Let's talk about your son though. Let's talk about the beginning of this book. How did you get him to become a patient advocate?

Right.

Right.

Really vulnerable, too. You know, Stan and Melissa, one of the things that, and I think Stan and you and Melissa both brought this up, is that we go into this system with the expectation that we're going to have a positive experience, that people that we are working with will have our best interests at heart.

Really vulnerable, too. You know, Stan and Melissa, one of the things that, and I think Stan and you and Melissa both brought this up, is that we go into this system with the expectation that we're going to have a positive experience, that people that we are working with will have our best interests at heart.

But I think according to the research, it says that only about 33% of 1,800 people that were surveyed, only about 33% of them reported never having a bad health experience, health-related experience. But according to a Forbes article, 60% of Americans have had an outright negative health care experience. And that seems to go against what we think about how it should work.

But I think according to the research, it says that only about 33% of 1,800 people that were surveyed, only about 33% of them reported never having a bad health experience, health-related experience. But according to a Forbes article, 60% of Americans have had an outright negative health care experience. And that seems to go against what we think about how it should work.

But we are working with the system that we need. But at the same time, it just seems that there are things that are going on that are not necessarily in our best interest. So Melissa, what do you think about that?

But we are working with the system that we need. But at the same time, it just seems that there are things that are going on that are not necessarily in our best interest. So Melissa, what do you think about that?

Right, right.

Right, right.

Right.

Right.

Yeah, and that actually was my experience too, is that I was in a place where they wouldn't even recommend their own family. They wouldn't bring their own family. And they would say that. I'm like, how can you do that? But obviously there are some things that are amiss.

Yeah, and that actually was my experience too, is that I was in a place where they wouldn't even recommend their own family. They wouldn't bring their own family. And they would say that. I'm like, how can you do that? But obviously there are some things that are amiss.

Yeah. So Melissa, let me ask this question. What do you think are the issues? What's really behind the issues that's causing this system to be so broken? What are your thoughts? I know there's a variety of different things, but what do you think are some of the primary reasons why there is such a broken system?

Yeah. So Melissa, let me ask this question. What do you think are the issues? What's really behind the issues that's causing this system to be so broken? What are your thoughts? I know there's a variety of different things, but what do you think are some of the primary reasons why there is such a broken system?