Clarence Jones

Yeah, it's interesting that you're saying that. I always tell people that the color of America is not black or white. It's really green. It's all about the money. And unfortunately, you know, we find people that are in a position that should be more caring who are... unfortunately more concerned about the bottom line. Somebody once told me they said, the color of corporate America is green.

Yeah, it's interesting that you're saying that. I always tell people that the color of America is not black or white. It's really green. It's all about the money. And unfortunately, you know, we find people that are in a position that should be more caring who are... unfortunately more concerned about the bottom line. Somebody once told me they said, the color of corporate America is green.

Whenever it becomes red, it dies. So, you know, in terms of the ink and all those kinds of things, but do you think that there is really a lack of empathy? I mean, in this work?

Whenever it becomes red, it dies. So, you know, in terms of the ink and all those kinds of things, but do you think that there is really a lack of empathy? I mean, in this work?

It sounds like, it sounds like Melissa, that you don't have a lot of hope for the system. And I was thinking about this question. I said, you know, We all know that after COVID, I mean, there are a lot of people that they're not going back to work. I mean, they have nursing shortages and doctor shortages and people saying like, I'm not getting back involved in this. And so a lack of staff.

It sounds like, it sounds like Melissa, that you don't have a lot of hope for the system. And I was thinking about this question. I said, you know, We all know that after COVID, I mean, there are a lot of people that they're not going back to work. I mean, they have nursing shortages and doctor shortages and people saying like, I'm not getting back involved in this. And so a lack of staff.

And what do you see as a glimmer of hope? Is there something that we should be thinking about as a glimmer of hope for trying to address this issue?

And what do you see as a glimmer of hope? Is there something that we should be thinking about as a glimmer of hope for trying to address this issue?

Right.

Right.

Yeah, so tell me about that problem patient. What was that like for you?

Yeah, so tell me about that problem patient. What was that like for you?

Let me ask this question. Do you think doctors understand the patient experience?

Let me ask this question. Do you think doctors understand the patient experience?

Wow. One of the things that Sheridan came up with, I mean, for this navigating the healthcare system, he says that a misguided attempt to improve healthcare has led some hospitals to focus on making people happy rather than making them well. What do you think about that comment?

Wow. One of the things that Sheridan came up with, I mean, for this navigating the healthcare system, he says that a misguided attempt to improve healthcare has led some hospitals to focus on making people happy rather than making them well. What do you think about that comment?

You know, when I was looking at your title of your book with who cares, I think about, for me, so many people have the, whether it's real or not, so many people have the perception that nobody cares. So why do I go to the doctor? I mean, I'd rather take care of myself versus trusting a system that is not sympathetic or empathetic towards me.

You know, when I was looking at your title of your book with who cares, I think about, for me, so many people have the, whether it's real or not, so many people have the perception that nobody cares. So why do I go to the doctor? I mean, I'd rather take care of myself versus trusting a system that is not sympathetic or empathetic towards me.

And I think about how do we, how is it, or what is it that we can do to help to address this issue? I know that you talked about having patients being fully aware of what they're going through. But are there some other things that we could be looking at? I mean, are there some other things that we as consumers should be talking about?

And I think about how do we, how is it, or what is it that we can do to help to address this issue? I know that you talked about having patients being fully aware of what they're going through. But are there some other things that we could be looking at? I mean, are there some other things that we as consumers should be talking about?