Clarence Jones

I mean, that's part of why we have this kind of show is that we know that these are real issues. This is the chatter that we're having right now. We're just chatting about the fact what everybody else has heard or they know about is that we have some problems here. So what is it that we should be doing? What is it that we should be thinking about

I mean, that's part of why we have this kind of show is that we know that these are real issues. This is the chatter that we're having right now. We're just chatting about the fact what everybody else has heard or they know about is that we have some problems here. So what is it that we should be doing? What is it that we should be thinking about

Right.

Right.

You know, I think one of the things that I like that, I think one of the things for me and some of my experiences, and it's not for everything, but it's how patients are received that also makes them have the perception like, who cares?

You know, I think one of the things that I like that, I think one of the things for me and some of my experiences, and it's not for everything, but it's how patients are received that also makes them have the perception like, who cares?

I mean, if you have a bad front desk person, receptionist, or you have people that, you know, will make you sit for an hour or two, and then, you know, then you have your 10 minute, your 10 minute job. it really creates a real issue for families. And I think that that's why it's so important to talk about it because we want to talk about what is the real patient's experience?

I mean, if you have a bad front desk person, receptionist, or you have people that, you know, will make you sit for an hour or two, and then, you know, then you have your 10 minute, your 10 minute job. it really creates a real issue for families. And I think that that's why it's so important to talk about it because we want to talk about what is the real patient's experience?

And then how do we inform people, both the patient, the consumer, as well as the practitioner on how to make that experience better? And I think that that's, you know, make it better and not more bitter. You know what I mean? So I think that part of what I like about your book, you know, is the fact that you're trying to help us to address this. And I appreciate that. That's my thought.

And then how do we inform people, both the patient, the consumer, as well as the practitioner on how to make that experience better? And I think that that's, you know, make it better and not more bitter. You know what I mean? So I think that part of what I like about your book, you know, is the fact that you're trying to help us to address this. And I appreciate that. That's my thought.

I actually think that a clear understanding of the patient's experience will help clinicians to do a better job, but also to help the patient to understand more. There is not enough, as we talked about communication, there's not enough of an understanding between each other. I mean, we talk about

I actually think that a clear understanding of the patient's experience will help clinicians to do a better job, but also to help the patient to understand more. There is not enough, as we talked about communication, there's not enough of an understanding between each other. I mean, we talk about

at least for me, I talk about the whole idea about translation, making sure that the patient and the clinician both are on the same page when it comes to these issues so that you don't have this conflict, which could be easily addressed by people being more empathetic. And so I think that part of it really is we need to understand what the real experiences are.

at least for me, I talk about the whole idea about translation, making sure that the patient and the clinician both are on the same page when it comes to these issues so that you don't have this conflict, which could be easily addressed by people being more empathetic. And so I think that part of it really is we need to understand what the real experiences are.

And I think that this book, as you just said, is part of the conversation that may help us to get to this next level.

And I think that this book, as you just said, is part of the conversation that may help us to get to this next level.

You know what, Melissa, I want to thank you very much for this conversation. I have not had the you said everybody at some point will go into this medical possibility of having to go through the system. I have not had the experience yet of going through the system with so many issues. But I tell you what, it's very good to know that there are ways to alleviate or to address things.

You know what, Melissa, I want to thank you very much for this conversation. I have not had the you said everybody at some point will go into this medical possibility of having to go through the system. I have not had the experience yet of going through the system with so many issues. But I tell you what, it's very good to know that there are ways to alleviate or to address things.

I think that with your book, you're opening up the open up the pathway for conversation. And so for those people who are in the system or who are going to go into the system, there's at least a better foundation for understanding. And so I want to thank you for being a part of our show. So those are my thoughts.

I think that with your book, you're opening up the open up the pathway for conversation. And so for those people who are in the system or who are going to go into the system, there's at least a better foundation for understanding. And so I want to thank you for being a part of our show. So those are my thoughts.