Cliff Kuang

And that's in one of the ways in which I'm optimistic about what this world of technology is bringing to us, right? We're bringing new expectations. You know, look at what's happened to TV companies and how they're being disintermediated, right?

They're essentially being disintermediated because, you know, people like Netflix and Amazon and Apple are coming along with more user friendly, simpler to access, easier to understand offerings that also provide much more inventory than let's say your TV channels do, right?

They're essentially being disintermediated because, you know, people like Netflix and Amazon and Apple are coming along with more user friendly, simpler to access, easier to understand offerings that also provide much more inventory than let's say your TV channels do, right?

They're essentially being disintermediated because, you know, people like Netflix and Amazon and Apple are coming along with more user friendly, simpler to access, easier to understand offerings that also provide much more inventory than let's say your TV channels do, right?

And so that sort of same sense, the ways in which the cable industry is being rewired by consumer expectation is something that I expect to see. And then, in fact, we're already seeing in things like utilities, things like insurance, all these like gnarly complex industries that people have not changed or seen as being centers of innovation for decade upon decade, right, are now booming.

And so that sort of same sense, the ways in which the cable industry is being rewired by consumer expectation is something that I expect to see. And then, in fact, we're already seeing in things like utilities, things like insurance, all these like gnarly complex industries that people have not changed or seen as being centers of innovation for decade upon decade, right, are now booming.

And so that sort of same sense, the ways in which the cable industry is being rewired by consumer expectation is something that I expect to see. And then, in fact, we're already seeing in things like utilities, things like insurance, all these like gnarly complex industries that people have not changed or seen as being centers of innovation for decade upon decade, right, are now booming.

They are waking up and looking in the mirror and saying, how do I update my service for the way the coming generations think about technology and the way those coming generations think about how services should work?

They are waking up and looking in the mirror and saying, how do I update my service for the way the coming generations think about technology and the way those coming generations think about how services should work?

They are waking up and looking in the mirror and saying, how do I update my service for the way the coming generations think about technology and the way those coming generations think about how services should work?

Because I don't think it's tenable if you're a giant insurance company to say, oh, we're going to make this generation of 15-year-olds interact with our insurance company in the same way that their grandparents do. They just won't stand for it.

Because I don't think it's tenable if you're a giant insurance company to say, oh, we're going to make this generation of 15-year-olds interact with our insurance company in the same way that their grandparents do. They just won't stand for it.

Because I don't think it's tenable if you're a giant insurance company to say, oh, we're going to make this generation of 15-year-olds interact with our insurance company in the same way that their grandparents do. They just won't stand for it.

This is actually something that comes up in the annals of technology, right? You know, and the example actually comes directly from airplanes once again. And I think that what you're describing is called the automation paradox. And the way this works is the following. So you add automation to the way an airplane works in order to make that airplane easier and safer to fly, right?

This is actually something that comes up in the annals of technology, right? You know, and the example actually comes directly from airplanes once again. And I think that what you're describing is called the automation paradox. And the way this works is the following. So you add automation to the way an airplane works in order to make that airplane easier and safer to fly, right?

This is actually something that comes up in the annals of technology, right? You know, and the example actually comes directly from airplanes once again. And I think that what you're describing is called the automation paradox. And the way this works is the following. So you add automation to the way an airplane works in order to make that airplane easier and safer to fly, right?

But in doing so, the pilots now no longer have to work as hard to fly that plane. And so they make errors that they didn't make before. And so to compensate for those errors, you have to add more automation, right? And so you get into this spiral where the pilots get less and less competent and the plane gets more and more automated.

But in doing so, the pilots now no longer have to work as hard to fly that plane. And so they make errors that they didn't make before. And so to compensate for those errors, you have to add more automation, right? And so you get into this spiral where the pilots get less and less competent and the plane gets more and more automated.

But in doing so, the pilots now no longer have to work as hard to fly that plane. And so they make errors that they didn't make before. And so to compensate for those errors, you have to add more automation, right? And so you get into this spiral where the pilots get less and less competent and the plane gets more and more automated.

And therefore, the pilots get less and less capable of flying that plane. And so I think that what you're describing is a world in which we're essentially doing a little bit of that ourselves, right? You can imagine like just to take this forward in a very clear way, like driverless cars, right?