Cody Hofhine

You guys, this is why I get to provide for my families because the great people that continue to fly Delta. Thank you so much. Then he goes back to main class and says the exact same message. Then he comes up and I'm like, man, this guy is literally world class.

You guys, this is why I get to provide for my families because the great people that continue to fly Delta. Thank you so much. Then he goes back to main class and says the exact same message. Then he comes up and I'm like, man, this guy is literally world class.

So when I think of world class or delivery magic, think of what's a, I know you got Disney world here, but is there a bunk like bad version of a Disneyland here? Oh, I don't even know. Cause that's just, is SeaWorld good? I don't know. I've never been. I haven't even. So, but it's like Disney gets it. Yeah. Themed everywhere different. Like they deliver magic.

So when I think of world class or delivery magic, think of what's a, I know you got Disney world here, but is there a bunk like bad version of a Disneyland here? Oh, I don't even know. Cause that's just, is SeaWorld good? I don't know. I've never been. I haven't even. So, but it's like Disney gets it. Yeah. Themed everywhere different. Like they deliver magic.

This Dan wines wasn't his business, but yet he cared about like his own business. He steps up and grabs the phone that has the cable and he does the PA system. He's like, Hey folks, just so you know, I want to tell you, you've got world-class and he uses words. Me and Mark really love, I love world-class. He says, we have the world-class flight attendants on this flight today.

This Dan wines wasn't his business, but yet he cared about like his own business. He steps up and grabs the phone that has the cable and he does the PA system. He's like, Hey folks, just so you know, I want to tell you, you've got world-class and he uses words. Me and Mark really love, I love world-class. He says, we have the world-class flight attendants on this flight today.

Let me tell you the process. Thousands of people apply for this job. Only 1% make it. And so let's get a round of applause for our flight attendants. And the whole plane is like cheering on these flight attendants. So we don't even know, and we haven't received the service yet. And then on top of it, he says, hey, guys, normally when I go to San Juan, we fly at this altitude.

Let me tell you the process. Thousands of people apply for this job. Only 1% make it. And so let's get a round of applause for our flight attendants. And the whole plane is like cheering on these flight attendants. So we don't even know, and we haven't received the service yet. And then on top of it, he says, hey, guys, normally when I go to San Juan, we fly at this altitude.

Today we're going to be flying at this altitude just to keep you out of that rough air. We want to make this as smooth as possible. Again, thank you for choosing Delta. And our goal is to, like, continually, like, so that you have a great experience. And then he ends it. And I'm like, this guy was top notch. I've never seen a captain do this.

Today we're going to be flying at this altitude just to keep you out of that rough air. We want to make this as smooth as possible. Again, thank you for choosing Delta. And our goal is to, like, continually, like, so that you have a great experience. And then he ends it. And I'm like, this guy was top notch. I've never seen a captain do this.

Well, three quarters away through the flight, he hands out postcards to the flight attendant. They go through all of first class and it's a handwritten note from captain Dan wines. Wow. And I'm like, who is this guy? Like he cares about this business. Like it's his own business. That's right. And then on the end, and I have it on my phone. It's actually over there.

Well, three quarters away through the flight, he hands out postcards to the flight attendant. They go through all of first class and it's a handwritten note from captain Dan wines. Wow. And I'm like, who is this guy? Like he cares about this business. Like it's his own business. That's right. And then on the end, and I have it on my phone. It's actually over there.

I'm like, Dan, I have to shake your hand. Like, Amazing. World class. Thank you. That experience. And he says, well, you seem pretty cool. So we do a picture together. He has his captain hat on. I have my Joe hat on. And he's like, you look pretty cool. I want to be a Joe. He takes my hat and then he puts his hat on me and we take another picture. Yeah. Like world class experience.

I'm like, Dan, I have to shake your hand. Like, Amazing. World class. Thank you. That experience. And he says, well, you seem pretty cool. So we do a picture together. He has his captain hat on. I have my Joe hat on. And he's like, you look pretty cool. I want to be a Joe. He takes my hat and then he puts his hat on me and we take another picture. Yeah. Like world class experience.

But here's where I'm getting at. He didn't sell me on Delta. He didn't sell why Delta is better than Spirit or American or United. He didn't say anything other than he made everyone in that plane feel special. He made them feel incredible. And because of that, I'm now deeper converted to only using Delta. There's my process.

But here's where I'm getting at. He didn't sell me on Delta. He didn't sell why Delta is better than Spirit or American or United. He didn't say anything other than he made everyone in that plane feel special. He made them feel incredible. And because of that, I'm now deeper converted to only using Delta. There's my process.

I get to witness this live and I come back with a different conviction, a different energy back to the office to say, hey, we've got to be growing Captain Dan Wines in Joe Homebuyer where they care so much about the business that every time they speak, people just feel incredible and they're going to be that much deeper converted to Joe Homebuyer. And we have that to this degree. We have that.

I get to witness this live and I come back with a different conviction, a different energy back to the office to say, hey, we've got to be growing Captain Dan Wines in Joe Homebuyer where they care so much about the business that every time they speak, people just feel incredible and they're going to be that much deeper converted to Joe Homebuyer. And we have that to this degree. We have that.

We have people that care about it like it's their own business. That's true delegation. That's true leadership is when those Captain Dan wines pop out in your company and they care about your business more than you care about your business. That's when you know you've nailed leadership.

We have people that care about it like it's their own business. That's true delegation. That's true leadership is when those Captain Dan wines pop out in your company and they care about your business more than you care about your business. That's when you know you've nailed leadership.