Cody McLean

i didn't necessarily want to be one i didn't want the risk involved in having to create an entirely new company and trying to validate this new model and that's a difficult thing to do and it's it's very risky and i thought an under appreciated thing that i didn't really realize was an asset or a skill was my ability to provide customer support since i've been doing since i was 14 serving servicing thousands of customers and

having to be on the phone 9 a.m.

to 5 p.m.

Monday through Friday consistently for a decade, basically, and building out my own support systems.

And I looked into the outsourcing industry, and I realized, well, every startup, every company, they need support.

And I saw that there was one company that was providing support specifically to startups and tech companies, and that was a company called Taskus.

And so more or less, they validated the model.

And I thought, wait, if there can be one company, there can definitely be more than one.

It could be two or three, you know, however many.

And so I looked at what were the things they were doing right.

I saw that they were targeting very specifically towards tech startups.

They validated the market.

They had some pretty large tech companies and I saw the things that they had and pretty much I'm a firm believer in fake it till you make it and basically look at your competitors and copy the best elements from your competitors.

And so they had an office in the Philippines.

Okay, check, I need to have an office in the Philippines.

I would call them to pretend to be a customer and I was able to get a contract and able to like have that be my baseline.

They had this cool, upbeat office that was kind of similar to Google.

And because of that, I needed to have the same thing.

And I was also,

I also had extensive knowledge in online marketing since I was building web hosting.