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Connor Lee

๐Ÿ‘ค Speaker
151 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

just to make sure that they can get through this.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

And so we're trying to keep everyone from churning by doing whatever we can on a case-by-case basis.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

So if the customers really need resources and we can tell and we talk to them, then we'll roll out some extensions and resources for them.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

Okay, very good.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

But in general, yeah, we are seeing a lot of pain in the marketplace.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

Companies that are doing recruiting are hurting, especially ones that are doing recruiting for non-technical kind of roles, sales and support and all that.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

And then companies that are doing event-related things or office-related things are all feeling a bit of pain.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

Yeah, we're still in that range on our product.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

We haven't had any churn on our enterprise whatsoever.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

So 0% there, but on our, yeah, we're in 12, 15% churn on the self-serve go percent.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

Yeah, we have.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

And I don't have all the numbers in front of me.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

That's okay.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

But the 15% includes some expansion churn, but we treat the enterprise and the app as almost two separate businesses.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

So we haven't easily tracked them in between.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

But yeah, there is a good amount of... Because what we do is we have a monthly plan.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

And starting off at right now, it's $250.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

And during COVID, we give it for free.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

for three months for companies that need it.

SaaS Interviews with CEOs, Startups, Founders
1714 Do This Today: How Much You Get $349b PPP Stimulus for SaaS Founders

And then what we'll do is we'll upsell people onto a one-year plan with a discount.