Damien Jordan

costs so how would that be calculated would you say we look at the fixed costs of an average energy supplier and then we add that we break that down as a rate and then add it into the bill as a standing charge that's pretty much it yeah and you're saying that the standing charge covers you know the fixed costs of the business not the delivery of the energy and the the cost of that it's the call centers it's the it's the fixed costs the the the metering side which um which has some cost

So those are the main components.

What are the costs in metering?

Because I just report it straight to them, upload it.

They used to come over and we need to read your meter, which I understand is a cost, but now we just upload it onto the system.

They just slapped me with a crazy bill to incentivize you to call them for the meter reading now.

Correct me if I'm wrong, but wasn't there a promise from Ofgem or a commitment to reduce or remove standing charge by the start of this year?

Yeah, to the people that it's important to, that are really making those decisions to try and drive down their bill, the ability to do that is potentially really impactful on their lives, right?

To someone like me who might not be too worried about my energy bill day to day, I don't like it going up, but I'm not there thinking, how can I cut this bill down?

I would rather go hire a unit based on consumption to give those people the ability to actually meaningfully get the bill down if they can.

And that's the sort of issue we are looking at.

Especially if you're not in your house for six months.

Do you know what I mean?

I don't know.

People move around with work and then they've got this bill that's just not even using the consumption.

And no one's coming out to their house and fixing pipes and checking meters.

But there was some form of commitment for January 2026.

Did you just change your minds around that?

Options would be good.

Octopus won because they gave customers more options.