Daniel H. Pink

So Lily has this regret.

She's looking backwards saying, oh, if only I'd spoken up.

And instead of beating herself up, she is divulging it.

She's extracting a lesson from it.

And she's taking that and applying it to some next interaction.

So this is what we do.

This is how, again, looking backward can move you forward.

So Lily, thanks for that.

I really, really appreciate your sharing that with us.

And I want you to report back that you did speak up.

Thanks, Lily.

Yeah.

It's interesting that Claudia said opportunities lost.

And let me pick up on that phrase right here.

Because one of the things I saw in my own research, because I also did a huge survey of the American population where we surveyed a representative sample of 4,489 Americans about

regret and how it worked.

But one of the things you see widespread is that there are, in the architecture of regret, there are often two kinds of regrets.

One are regrets of action and one are regrets of inaction.

Regrets about what we did, regrets about what we didn't do.

And overwhelmingly, inaction regrets predominate.