Darren Patterson

I met a customer in New York City a couple of weeks ago.

He says, my boss tells me he needs agents and I just keep building make workflow automations and I tell them there are agents and he's very happy.

So by empowering that AI agent that has a role and understanding what it should do and then giving it the right tools and very precisely focused on giving it success.

scalpels, not sledgehammers.

We learned more about the capabilities of generative AI.

We learned AI can actually reason, and that's an interesting thought unto itself.

And if AI can reason, it means it's not just part of the workflow, but it's actually driving the workflow.

And ironically, the more you throw at it, the less successful it is.

They have people who, for whatever reasons in the past, have shown themselves not capable of successfully taking care of a pet.

So the do not adopt list, it's name a person, maybe an address, phone number.

The business process is making sure that a person that comes in is not on that do not adopt list.

Fuzzy matching is like a hard software problem to solve normally.

Like, is this is Tom Thomas and Thomas Tom?

Like, are these the same person?

It's a baseline expectation when you come to work now.

Corey and Grant, it's great to be with you.

I'm actually a big fan of your newsletter and read it every day before I get started.

Oh, that's awesome.

Thank you.

I really appreciate that.