David Grutman

How's the team interacting with each other?

Is the lighting going down at the right moment?

Is it going up to a whole thing?

Right.

So you want to know all these touching points.

And I think about the details more than anything.

So it's all about the details.

Well, it's really something that I focus in with my team so much.

Like if I see a guest that I know that we take care of all the time doing their birthday party at another venue and not ours, and I'm like,

Or somebody like even like a team member, by the way, let alone I've seen team members do a birthday somewhere else.

And I'm like, are you are you crazy right now?

Right.

Actually, I get that.

And like, listen, I think it's to my core.

I look at the window at the restaurant next to Poppy Steak to see if my friends are in there.

Yeah, it's not my rest.

You know, I talk about that in the book.

And I'll go like this in the window to the person.

I'm like, if you could be next door, then you could be in my spot.

And I think as your relationships build with people, they know how much you take it personal.