David Kyle Johnson

No one is thinking, what is the experience of the end user here?

Well, that's it.

I know for a fact that the EMR that was installed at my hospital, that they would have had to spend $2 million to have user interface experts remake the user interface, and they just chose not to.

Wow.

And the user interface is horrible.

The backend is great.

It works.

The user interface is terrible.

Yeah, it's its own specialty.

And so I do think that maybe the non-experts don't realize how bad they are.

And companies are like, well, why do we need to spend all this money for something that seems superficial when, in fact, it's often critical?

It is the actual experience of the end user.

I don't know.

Maybe.

Maybe if it was trained properly, I would say yeah, but it could.

But isn't there like a big pushback by programmers against AI sort of doing their jobs for them, which I understand.

Well, they exist.

They're just not being used properly.

There's a whole subspecialty among programmers that their expertise is the user interface.

They're just not being utilized consistently.