David Lee

They are different.

So let me maybe explain by way of an example.

So if I typify our use of AI to date, it has generally been sort of intelligent information retrieval.

So let's put it in a festive setting.

People at the moment are probably thinking about how many holidays have I got left this year?

So currently, in terms of intelligent AI, people would say, how many holidays have I left?

It tells you, Tom, you have 10 days left.

Tom then goes into his HR system, books his leave.

Tom separately goes into his calendar and books his out of office.

An agent has the power to do all those activities together for you.

So I can say to the agent, I want to go on holidays for two weeks between the dates of A and Y, book that in the system and put me as out of office.

It's an AI-powered solution that allows you to complete workflow activities as opposed to individual information retrieval.

Yeah, so that was very consistent with what we're seeing across other territories.

So on a look forward, Irish organisations are committed to spending more in AI investment over the coming year.

I think the more interesting discussion is where people are going to spend that on.

And the experience of the survey would suggest that still Irish organisations are looking at AI as a tool of efficiency, as opposed to a tool which can help them grow their business.

The overall scale adoption of those solutions is still relatively low by international standards.

that probably reflects that Irish organisations are taking a more considered and cautious approach to the investments that they're making.

Yeah, it's actually very consistent with what we're seeing with our own clients and indeed our own experience in terms of its deployment.

Irish organisations have worked hard to build relationships of trust with their employees, with their customers and with their regulatory authorities.