David Pierce

And either we're going to get a set of really clever products that does that for us without killing the idea that people are being productive because... You have to make it look like everyone is productive. And one thing Slack is very good at is making itself look really engaged.

And when it looks lively all the time, which makes managers and bosses feel like things are happening and that feels good. Whereas if you don't hear from anybody for eight hours, you're like, is everybody working? What's everybody doing?

And when it looks lively all the time, which makes managers and bosses feel like things are happening and that feels good. Whereas if you don't hear from anybody for eight hours, you're like, is everybody working? What's everybody doing?

And when it looks lively all the time, which makes managers and bosses feel like things are happening and that feels good. Whereas if you don't hear from anybody for eight hours, you're like, is everybody working? What's everybody doing?

And so squaring those two things is really hard, but I think the only way we get off of this road to insanity that we're on with a lot of these communication tools is to find a way to do both of those things. And I'm honestly not sure what that looks like.

And so squaring those two things is really hard, but I think the only way we get off of this road to insanity that we're on with a lot of these communication tools is to find a way to do both of those things. And I'm honestly not sure what that looks like.

And so squaring those two things is really hard, but I think the only way we get off of this road to insanity that we're on with a lot of these communication tools is to find a way to do both of those things. And I'm honestly not sure what that looks like.

It's one really good reason to keep building your bundle, right? If I have an expense product that you hate and someone else has an expense product that you hate that you actually already pay for, I can't win that fight, right? That is the great challenge. And so if you're trying to get into that world, you either need to be cheaper to make the people who actually pay for this stuff happy

It's one really good reason to keep building your bundle, right? If I have an expense product that you hate and someone else has an expense product that you hate that you actually already pay for, I can't win that fight, right? That is the great challenge. And so if you're trying to get into that world, you either need to be cheaper to make the people who actually pay for this stuff happy

It's one really good reason to keep building your bundle, right? If I have an expense product that you hate and someone else has an expense product that you hate that you actually already pay for, I can't win that fight, right? That is the great challenge. And so if you're trying to get into that world, you either need to be cheaper to make the people who actually pay for this stuff happy

You either need to be like vastly better. Like I think even being slightly better doesn't get you there. You have to be like orders of magnitude better. Or you have to do something else that the existing apps don't do. Like I think one really good example is in the expenses world.

You either need to be like vastly better. Like I think even being slightly better doesn't get you there. You have to be like orders of magnitude better. Or you have to do something else that the existing apps don't do. Like I think one really good example is in the expenses world.

You either need to be like vastly better. Like I think even being slightly better doesn't get you there. You have to be like orders of magnitude better. Or you have to do something else that the existing apps don't do. Like I think one really good example is in the expenses world.

I wouldn't swear to this, but I think it's true that Expensify was the first company to really do a good job of letting you take a picture of a receipt and turn it into an expense and upload it.

I wouldn't swear to this, but I think it's true that Expensify was the first company to really do a good job of letting you take a picture of a receipt and turn it into an expense and upload it.

I wouldn't swear to this, but I think it's true that Expensify was the first company to really do a good job of letting you take a picture of a receipt and turn it into an expense and upload it.

unbelievable like the greatest thing that ever happened to the product of tracking expenses was being able to take a picture of a receipt and have it like OCR out all the relevant stuff and turn it into expense I think it was Expensify who did it I don't know who it was for sure whoever it was congratulations you you win and they did and that like Expensify became hugely successful based on having like a good mobile app right that's a thing when you can add something meaningful to that that goes a really long way for those kind of

unbelievable like the greatest thing that ever happened to the product of tracking expenses was being able to take a picture of a receipt and have it like OCR out all the relevant stuff and turn it into expense I think it was Expensify who did it I don't know who it was for sure whoever it was congratulations you you win and they did and that like Expensify became hugely successful based on having like a good mobile app right that's a thing when you can add something meaningful to that that goes a really long way for those kind of

unbelievable like the greatest thing that ever happened to the product of tracking expenses was being able to take a picture of a receipt and have it like OCR out all the relevant stuff and turn it into expense I think it was Expensify who did it I don't know who it was for sure whoever it was congratulations you you win and they did and that like Expensify became hugely successful based on having like a good mobile app right that's a thing when you can add something meaningful to that that goes a really long way for those kind of

middle tier products you encounter but don't really care about all that much. There's just not that much surface area to do that. But then the stuff that people use every day, the switching cost is so much higher because it's so much more entrenched. Trying to get someone to stop using an app that they hate but have used for 10 years is so, so hard.