David Pierce

Maybe. I mean, I think to be clear, the idea that you should spend a lot of time training people how to use your most important products when they join your company is really good and no one does it. Like you should have to spend a day learning how your company communicates when you join a company. That stuff matters. And we just like hand people Slack and they're like, we use Slack.

Maybe. I mean, I think to be clear, the idea that you should spend a lot of time training people how to use your most important products when they join your company is really good and no one does it. Like you should have to spend a day learning how your company communicates when you join a company. That stuff matters. And we just like hand people Slack and they're like, we use Slack.

Maybe. I mean, I think to be clear, the idea that you should spend a lot of time training people how to use your most important products when they join your company is really good and no one does it. Like you should have to spend a day learning how your company communicates when you join a company. That stuff matters. And we just like hand people Slack and they're like, we use Slack.

And that's as much as you get. Like, do you know how to use Slack? It's like, sure. But I don't know how to use Slack the way that you use Slack, right? And that stuff matters a lot. I talked to this woman, Laura Martin, who is like Google's productivity guru. And one of the things she recommends to everybody is like, just muck around in the settings.

And that's as much as you get. Like, do you know how to use Slack? It's like, sure. But I don't know how to use Slack the way that you use Slack, right? And that stuff matters a lot. I talked to this woman, Laura Martin, who is like Google's productivity guru. And one of the things she recommends to everybody is like, just muck around in the settings.

And that's as much as you get. Like, do you know how to use Slack? It's like, sure. But I don't know how to use Slack the way that you use Slack, right? And that stuff matters a lot. I talked to this woman, Laura Martin, who is like Google's productivity guru. And one of the things she recommends to everybody is like, just muck around in the settings.

Just go spend 10 minutes clicking all the buttons in the settings just to see how the thing works. And like even one extra tick of understanding of the software goes an incredibly long way. But if you're Slack and you both use this product and run your company on it, the one does not absolve the other, right? You can and should train people on your company's best practices for Slack.

Just go spend 10 minutes clicking all the buttons in the settings just to see how the thing works. And like even one extra tick of understanding of the software goes an incredibly long way. But if you're Slack and you both use this product and run your company on it, the one does not absolve the other, right? You can and should train people on your company's best practices for Slack.

Just go spend 10 minutes clicking all the buttons in the settings just to see how the thing works. And like even one extra tick of understanding of the software goes an incredibly long way. But if you're Slack and you both use this product and run your company on it, the one does not absolve the other, right? You can and should train people on your company's best practices for Slack.

That doesn't mean that everyone else should figure out your best practices just kind of by osmosis. That's not how it works. overwhelmingly the question is, are we ever going to go too far and swing the pendulum back? Because so far there's really no evidence that we're going to, right?

That doesn't mean that everyone else should figure out your best practices just kind of by osmosis. That's not how it works. overwhelmingly the question is, are we ever going to go too far and swing the pendulum back? Because so far there's really no evidence that we're going to, right?

That doesn't mean that everyone else should figure out your best practices just kind of by osmosis. That's not how it works. overwhelmingly the question is, are we ever going to go too far and swing the pendulum back? Because so far there's really no evidence that we're going to, right?

There are a lot of people who complain that everything is moving too fast and we're all too attached to these messaging systems and we can't keep up with everything and it's making us crazy and we all spend time in Slack instead of actually doing our jobs. And there's just no indication that that's going back.

There are a lot of people who complain that everything is moving too fast and we're all too attached to these messaging systems and we can't keep up with everything and it's making us crazy and we all spend time in Slack instead of actually doing our jobs. And there's just no indication that that's going back.

There are a lot of people who complain that everything is moving too fast and we're all too attached to these messaging systems and we can't keep up with everything and it's making us crazy and we all spend time in Slack instead of actually doing our jobs. And there's just no indication that that's going back.

You could actually make the case that email represents a much saner, more functional way to run a business than inside of Slack. But like, do you want to go back to email? I don't really want to go back to email. And so far, all we do is faster and bigger and more full of stuff. And we just kind of rely on people to solve it for themselves.

You could actually make the case that email represents a much saner, more functional way to run a business than inside of Slack. But like, do you want to go back to email? I don't really want to go back to email. And so far, all we do is faster and bigger and more full of stuff. And we just kind of rely on people to solve it for themselves.

You could actually make the case that email represents a much saner, more functional way to run a business than inside of Slack. But like, do you want to go back to email? I don't really want to go back to email. And so far, all we do is faster and bigger and more full of stuff. And we just kind of rely on people to solve it for themselves.

And either we're going to get a set of really clever products that does that for us without killing the idea that people are being productive because... You have to make it look like everyone is productive. And one thing Slack is very good at is making itself look really engaged.

And either we're going to get a set of really clever products that does that for us without killing the idea that people are being productive because... You have to make it look like everyone is productive. And one thing Slack is very good at is making itself look really engaged.