David Stewart

We

went through those challenges, but now we have something that's going to help us scale in the long run.

And so that was definitely a bit of a scary transfer of responsibilities, but it's worked out really well and we're learning every day from this tool.

The tool's also improving every day.

And so by stepping into it, we now have opportunities to add even more value to our clients, get back to them faster.

But that was a recent one that we integrated that maybe three months ago, four months ago at this point.

And it was an all hands on deck moment to see if it would work.

But it's thankfully working well.

So as you're asking the question, I'm like, man, there's probably a lot of ways we could do it even better.

The main way, I mean, I spend a lot of time with my team.

We're all here in office.

And so we have maybe two remote people.

So thankfully, I am able to interact with them daily, get their feedback.

But I certainly make sure that at least on a monthly basis, we have 30 minutes dedicated to, hey.

Sales team, what are we doing really well with the whole team together?

What are we doing really well?

What are our issues?

Because most of the issues they just give me in real time.

And I think we've built that relationship at least to where they don't have to feel like they're going to frustrate me.

They don't have to feel like they're complaining to let us know the issues.