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David Tran

👤 Speaker
125 total appearances

Appearances Over Time

Podcast Appearances

The Best One Yet
The Best Idea Yet 🌶️Sriracha: From Refugee to Billionaire

Thank you to my product lover, my chili lover. They like it and they enjoy it. That's why I feel healthy. So I try to make better for them.

The Best One Yet
The Best Idea Yet 🌶️Sriracha: From Refugee to Billionaire

Thank you to my product lover, my chili lover. They like it and they enjoy it. That's why I feel healthy. So I try to make better for them.

The Best One Yet
The Best Idea Yet 🌶️Sriracha: From Refugee to Billionaire

Thank you to my product lover, my chili lover. They like it and they enjoy it. That's why I feel healthy. So I try to make better for them.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Basically we charge $2,500 per agent and we pay our team less than that.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Although we do pay among the top, we pay them about 30% higher than our competitors.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So effectively we make money off of the difference.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Actually, so David, I guess you could say it was my first client.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So I consulted with David.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

My background is in SaaS and I own a SaaS now, so does David.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And I also worked for a private equity fund operating SaaS businesses.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So David acquired a business and I started working for him on the side and we hit it off and became fast friends and really saw the need for better technical support.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So that's kind of the launching point for Xfusion.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah, you know what?

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I've been married for 15 years and I feel like I've learned something about like building a good relationship with my partner.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So we, you know, Dave and I, I feel like are well aligned.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We're not, we're not the same, which is a beautiful thing.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We've really been embracing our differences and had a lot of conversations about that.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So we have a straight up just 50, 50 split.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And that's gone really well.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We kind of, you know, right now we like to say that, that we operate with a mentality of that we're Swiss army knives, like,

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