David Tran

As founders, we have to do so many different things.

But we also understand each of our strengths and we split up responsibilities in line with our strengths.

And it's worked out really well.

You want to take that one, David?

Yeah.

So, I mean, just to, I guess, bounce back to the last one, we've decided to scratch our own itch here.

And in our experience working with other outsourced companies, they just didn't do an effective job and they didn't understand us, they didn't understand SaaS.

So with our background, we know the unique needs of SaaS, with my experience in private equity, working with tons of different SaaS founders, we wanted to create something that was really beneficial for them.

So our team is based overseas and the cost is $2,500 for one full-time resource.

I don't know if that answers your question just now, Nathan, or not.

Yeah, a lot of our clients are technical founders that are providing support themselves.

And one of the clear value propositions that we help them get back to their highest and best use of time.

So they're overstretched, they're technical founders.

Many of them don't enjoy providing front-end customer support.

So they're either doing it themselves or they've experienced, experimented with hiring outsourcers that maybe they're managing directly.

Another layer that we provide is managed services.

So maybe they've hired somebody that they manage themselves and it's just that they're not getting an effective ROI.

Or in some cases, they've hired full-time U.S.-based employees.

Maybe they're paying $60,000 a year and they just can't afford to bring on more or to offer weekend support or that sort of thing.

Basically, we charge $2,500 per agent and we pay our team less than that.