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David Tran

๐Ÿ‘ค Speaker
125 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Although we do pay among the top, we pay them about 30% higher than our competitors.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So effectively, we make money off of the difference.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Correct.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Absolutely.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah, we pay $800 per month for our full-time agents.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Okay, got it.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Which is about $200 per month higher than our competitors.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So we have a decent margin on that.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We also have like part of my background is in customer success.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So we're also able to offer customer success services as well, which is a bit of a different model and something we need to kind of think through the best way to present.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

But there's often SaaS founders that need customer success, but don't necessarily need a full-time $80,000 a year team member in the US to do that.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We have eight people employed across four different clients.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We're just getting started.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We just officially launched in May.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

May was our first month.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Thanks for the idea, but no, not yet.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Not at this stage.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yes.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I'm paying myself.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

David has an income from a different source.