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David Tran

๐Ÿ‘ค Speaker
125 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And that might just literally two shifts on one on Saturday, one on Sunday.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And then our client pays $1,200 a month for that.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And we use the extra hours from the team to work on other proactive tasks.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I see.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So we hire a full-time resource.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So the six that are support agents all have degrees.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So in fact, we were just talking about, David and I, about hiring or utilizing one of our team members to build out a tool called, what's that called, David?

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Basically,

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

No, we had one client that went from one full-time agent to effectively two and a half.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

We'll see.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I don't want to be cocky, but I think it's going to be a pretty sticky product.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

When we onboard somebody, they pay in advance.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And they provide training to the first agent.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

And that takes some, there's skin in the game from our clients.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So they train the first agent and then we train subsequent agents with our team.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So we think that the turnover will be quite low, especially as we deliver on our promises.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah, that's a fair question.