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David Tran

๐Ÿ‘ค Speaker
125 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Yeah, I think the difference is that we provide management.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So it's not easy to hire and to vet and hire the top 3% of the agents.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I mean, we go through literally hundreds of applications and have a very thorough vetting process.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

a thorough training process, and then we have a layer of management on top of that, as well as customer success.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So certainly, it's no secret.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Everybody knows they can go find people on Fiverr and other places to work for a few hundred dollars a month.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

That's no secret.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

It's just finding good ones that's challenging and time-consuming, and then managing them.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

So that's the value add that we bring to the table.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Oh, gosh, several.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I'd have to say Elon Musk comes to mind first.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Uh, I optimize for eight.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I get about seven and a half or so.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I got seven right now.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I got two stepkids, one bio kid, two adopted kids, and two foster kids.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Dude, yes.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

It would be insensitive for me to say that, but that's what I feel every year.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

It's a hell of a lot of write-offs.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

Oh, man.

SaaS Interviews with CEOs, Startups, Founders
XFusion Hits $20k/mo Helping You Scale Your Support Team

I wish I was just much more confident.