Dhruvil Sanghvi
๐ค SpeakerAppearances Over Time
Podcast Appearances
I am.
Good to be here.
One of our largest customers is McDonald's.
We work with them over more than five countries right now across the world.
McDonald's used to have one of the exclusive partnerships with Uber Eats, which expired in 2018.
And as you would have seen, a lot of food delivery, large chains, they hate
their margins.
And they end up creating a dependency for a delivery business, which is one of the most critical businesses today.
And especially in the whole coronavirus that is going on all around us, you would have seen the delivery demand is just increasing from customers more and more.
So with that macro trend, likes of McDonald's and such large chains, they are trying to move away and build their own flexible layer to manage their own customer experience.
That means next time when you go to
come to McDonald's.com or download their own app, and then they want to communicate how the driver is coming to you, what the ETA is, what the charges should be for delivery, and if there are delays, what happens to engage you next time when you want to order and stuff like that.
And you don't want to outsource that to an Uber Eats or any other aggregator.
And that entire piece behind the scene, from order capturing to ETA calculation to real-time visibility of the driver,
to creating great customer experience over their own fleet of contractors or third-party fleets.
We cover all these things in our platform by providing them one single unified SaaS technology.
Since then, we have doubled our business.
We are now working with 100 customers, a little bit more than that, actually.
We have also doubled or we have grown at about 110% year on year.
So roughly from that point till today, we have grown at about 130% in terms of PRN.