Dina Dwyer-Owens

Or maybe we highlight a team member who's gotten exceptional feedback. The bottom line is at the beginning of every meeting of three or more, we should take a deep breath and reflect on our values. And most of our team members, not all of them, because we're a fast-growing company, many of our team members can do that by heart, with heart, as we call it. It's not just a memorization act.

Or maybe we highlight a team member who's gotten exceptional feedback. The bottom line is at the beginning of every meeting of three or more, we should take a deep breath and reflect on our values. And most of our team members, not all of them, because we're a fast-growing company, many of our team members can do that by heart, with heart, as we call it. It's not just a memorization act.

We want people to internalize the values so that when a problem occurs, what happens in your mind is you go right to a value or maybe a number of values that can be the solution to the problem. We do it out loud. And sometimes, again, we'll go over all 15 values.

We want people to internalize the values so that when a problem occurs, what happens in your mind is you go right to a value or maybe a number of values that can be the solution to the problem. We do it out loud. And sometimes, again, we'll go over all 15 values.

Sometimes we'll just highlight the key areas, showing respect for all people, acting with integrity in all dealings, and serving customers with enthusiasm. It just kind of depends on how many meetings you're in in a day. Sometimes it seems, oh, all 15 again? Can we just focus on one that we know we need to get better at? There's one that's very topical.

Sometimes we'll just highlight the key areas, showing respect for all people, acting with integrity in all dealings, and serving customers with enthusiasm. It just kind of depends on how many meetings you're in in a day. Sometimes it seems, oh, all 15 again? Can we just focus on one that we know we need to get better at? There's one that's very topical.

If you think about we're having a meeting about customer service, well, we want to talk about one of the values that has to do with customer loyalty.

If you think about we're having a meeting about customer service, well, we want to talk about one of the values that has to do with customer loyalty.

This is what I say to the leader. You don't want to hear the whining. This is who we are. This is the only way that we're going to keep these values front and center. And the minute we start getting lazy about it, I liken it to people who do a good job of brushing their teeth, but they don't floss their teeth very often. And what happens when you don't floss your teeth very often?

This is what I say to the leader. You don't want to hear the whining. This is who we are. This is the only way that we're going to keep these values front and center. And the minute we start getting lazy about it, I liken it to people who do a good job of brushing their teeth, but they don't floss their teeth very often. And what happens when you don't floss your teeth very often?

You get rot, you get decay. And what happens when you start having decay? It not only affects your teeth, it affects major organs in your body. And in my mind, it's up to the leader to stay firm on the fact that you've got to keep the values front and center. Because the minute you quit flossing... You're going to get decay. You start getting decay. Organs start shutting down.

You get rot, you get decay. And what happens when you start having decay? It not only affects your teeth, it affects major organs in your body. And in my mind, it's up to the leader to stay firm on the fact that you've got to keep the values front and center. Because the minute you quit flossing... You're going to get decay. You start getting decay. Organs start shutting down.

Your body is not going to be at optimal health. It's the same thing with a franchise organization or any organization. The values have to remain front and center. The minute we start getting lazy about it, we lose an opportunity to really be great. When properly practiced, values inflict pain. They make some employees feel like outcasts.

Your body is not going to be at optimal health. It's the same thing with a franchise organization or any organization. The values have to remain front and center. The minute we start getting lazy about it, we lose an opportunity to really be great. When properly practiced, values inflict pain. They make some employees feel like outcasts.

They can limit an organization's strategic and operational freedom and constrain the behavior of its people. They leave executives open to heavy criticism for even minor violations. And they demand constant vigilance. So this value step is not for everybody. It's really not for the faint of heart. I have a quick example for you.

They can limit an organization's strategic and operational freedom and constrain the behavior of its people. They leave executives open to heavy criticism for even minor violations. And they demand constant vigilance. So this value step is not for everybody. It's really not for the faint of heart. I have a quick example for you.

I was just at a, I'm on the board of Lead Like Jesus, which is a Ken Blanchard nonprofit organization. And it's about teaching that Jesus is the greatest leadership role model of all times. It's not about being a believer in Jesus, you know, that then he was a prophet for some, but it's about the fact that he was such a great leader.

I was just at a, I'm on the board of Lead Like Jesus, which is a Ken Blanchard nonprofit organization. And it's about teaching that Jesus is the greatest leadership role model of all times. It's not about being a believer in Jesus, you know, that then he was a prophet for some, but it's about the fact that he was such a great leader.

And the founder and owner of all the Omni Resorts, they shared a story about his values. And they said, here's a guy who lives up to his values. And the numbers is not what drives it. It's what's right, doing the right thing. So, you know, they have these terrible adult stations on TVs in these hotel rooms. Oh, yes. They're poison. They're poison.

And the founder and owner of all the Omni Resorts, they shared a story about his values. And they said, here's a guy who lives up to his values. And the numbers is not what drives it. It's what's right, doing the right thing. So, you know, they have these terrible adult stations on TVs in these hotel rooms. Oh, yes. They're poison. They're poison.