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Dmitriy Pavlov

๐Ÿ‘ค Speaker
361 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Totally.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Stitched Insights is actually transforming the ways that companies are using customer data currently.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So we're a machine learning engine and we're capturing the underlying thoughts and emotions from customer data.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And we're actually helping large companies right now gain billions of dollars worth of insights.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

to help them influence how customers actually feel about their brand rather than just the express content.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And we're actually monetizing this through a couple of ways.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We found some early traction with some telecoms and some CPG companies.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And we actually have a pretty simple, straightforward model where we charge 25K a quarter

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

or for one data stream.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So we can basically with with additional five K per additional data stream, a data stream would be something like internal customer support tickets like a data lake or something like customer reviews.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So we're actually an evolution kind of of what NLP and sentiment analysis is.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And our technology comes from actually a lab called the World Wellbeing Project at a university of Pennsylvania.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And we can jump into that in a minute here.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Totally.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So we have a number of SOWs out right now with Fortune 100 and 500 folks.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We've gone through some really, really solid early stage POCs with some of these guys, and they're now

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

expanding into pretty large pilots.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We have some recurring MRR, but it's way south of where we need to be at this point yet.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We're aiming for 50K MRR within the next about 12 months or so.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

10K probably is coming right around the corner within the next quarter.