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Dmitriy Pavlov

๐Ÿ‘ค Speaker
361 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

I think we'll be able to do that.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Okay.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Uh, so we have, uh, we're mostly on the SOWs right now.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We have a couple of the early customers that we had when we launched in beta about a year ago.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Uh, and they're still ongoing on the, on the previous platform.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So this newer platform that we just launched is, is actually, you know, way more substantial and it costs a lot more.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Uh, yeah.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Yeah.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Oh, right.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So actually, we started with aiming at startups initially.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So we partnered with GSV Labs.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Here, actually, we're a portfolio company of GSV Labs.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Oh, okay.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

Yeah, and they have a number of really cool startups here that we started working with and kind of launched the beta version of our product.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We did that for a number of months, and then we realized that in this ecosystem with all the corporate partners around here, in-house, actually here we have amazing folks like GE Appliances and 3M and really Times of India and big corporations.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

So we realized, hey, there's a pretty good opportunity to condense our sales process here and actually go through this.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

go through large companies and actually do some POC that way.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And we launched a couple of really early, just bare bones products that were able to capture internal data.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

And we used our engine basically to look at reviews.

SaaS Interviews with CEOs, Startups, Founders
1522 Can You Analyze Customer Feedback Emotions and Drive Real Value From Them?

We looked at things like internal customer support tickets.