Dominic Edmonds
👤 SpeakerAppearances Over Time
Podcast Appearances
Forgive me, again, not digging through it in detail in front of me.
Yeah, I'm just going to say, yeah, your math's pretty solid so far.
Oh, yeah.
No, we've been through those pains.
Absolutely, yeah, where you can win customers fast and you can lose them fast.
And that really boils down to the service element I touched on before.
And being able to focus the team not just on renewals, but also on growth opportunities means that actually currently, if you look at our retention analysis,
If you look at our gross retention, it's around about 90%.
If you look at our net retention, it's around about 101%.
Okay, so say it one more time.
So gross churn, you're looking at 91%.
Sorry, gross retention.
I shouldn't say gross churn.
That's completely the wrong thing.
You'd be out of business.
91% and net retention 101.
Yeah.
We're growing the customers that we're holding onto.
It's got to be both.
It generally does.