Dr. Bethany Marshall

What did Dr. Caravella say?

Nancy, the assumption should be made that if somebody is worried enough to call, if they're stressed on the phone, that likely something is going on.

The dispatcher doesn't know what it is yet, but they must presume the worst.

I have made several welfare checks throughout the years on patients of mine, and those welfare officers, they, in one case, broke down.

down the door and saved the patient's life.

Okay.

So these calls have to be made seriously.

Nancy, the calls are stacking up.

It's one person after another, after another.

So I would think when multiple calls are coming in, you even then begin to take it more seriously.

And especially since, okay, so he hasn't shown up to work.

Three hours have passed.

He's their boss.

They're worried.

The fact that they are worried after three hours means that they know him and that they know something is seriously wrong.

Like in my field, we always say, listen to the patient, take them seriously, track with what they're saying.

This is what the dispatcher should have done.

You know, Nancy, obviously I don't know this guy, but one of the things about personality disorders and about abusers is that they always feel owed.

You owe me this, you owe me that.

And that kind of attitude could have given rise to stalking behavior.