Dr. Jake Tayler Jacobs

What do I want you to take from this?

Your application.

If you're an executive, stop looking for people to blame.

Start looking for systems to fix.

The next time your SPD is underperforming, before you fire the director, ask yourself, does this person have visibility into their real impact?

Do they have the resources to succeed?

Is the measurement system showing them what actually matters?

If the answer to any of these things are no, you don't have a people problem.

You have a system problem.

If you're an SPD leader, this should be liberated.

The dysfunction you've been drowning in is not your fault.

You've been operating in a system designed to fail.

Anyone in your position would struggle, but in this is important.

Liberation is not the same as

Once you understand it's a system problem, you have a responsibility to advocate for a system change.

You can't just throw up your hands and say, hey, it's the system while continuing to operate the same.

If you are in surgical services, your frustration is valid, but your SPD colleagues aren't your enemies.

They're trapped in the same broken system that you are.

The question isn't why can't SPD get it together?

The question is what system is preventing all of us from succeeding together?