Dr. Jake Tayler Jacobs
👤 SpeakerAppearances Over Time
Podcast Appearances
He didn't bring in an army of outsiders.
He kept most of the existing management team, but he changed the system that they operated in.
He challenged the beliefs.
He changed the measurements.
He restructured the organization.
He created new accountability mechanisms.
He made the systems the target, not the people.
That's what's key.
And here's what happened.
Many of the same managers who had presided over IBM's decline became leaders of its turnaround.
Talking all across the world today about their involvement in this historic turnaround.
Their capabilities hadn't changed.
Their circumstances had.
And let me say that again, because this is the whole point.
The same people who looked incompetent in the broken system looked excellent in the fixed system.
The people didn't change.
The system changed.
Your application.
So here's what I want you to take for this.
Your application.