Dr. Jennifer Lundblad

One is a non-clinical or non-healthcare example.

So our Stratus Health Board meets four times a year.

So that's a recurring activity.

There are a whole bunch of things we need to do behind the scenes in order to make sure that that meeting goes smoothly, that we're able to get that full engagement, that everything lines up for all the details and logistics that needs to happen.

So

We've created a checklist.

It details who's responsible for what and at what time and how much in advance of or in follow-up to the meeting.

And that checklist is quality assurance for us.

That's helping us get it right so that we can take best advantage of the wonderful people who are the contributors on our board.

So that's a simple example of quality assurance.

Anytime we have something recurring...

We have tools that we can use to help us get it right.

And we measure that.

So there's measurement that's part of both.

And then I'll give you a clinical example or a kind of healthcare example.

We know that there are certain things that when someone is

having a heart attack or a stroke that are time sensitive when they reach the emergency department.

So we need to get those right because those are actually life and death situations.

That timing of certain things in an emergency room is something we want to have protocols.

We want to train people and we want to get it right every single time.